The clinical capability was there. Indiji Corp brought cultural safety to match it.
BSS wanted more for their clients. They partnered with Indiji Corp to give their leadership, clinical and administration teams a deep understanding of Aboriginal history, culture and trauma, so their clinical care could meet First Nations clients with the cultural safety they deserved.
The facts.
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Client
BSS Group (BSS Psychology and Gryphon Psychology)
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Website
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Industry
Employee Assistance and Psychological Services
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Region
Western Australia and Queensland
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Program
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Timeframe
From 2025 through 2026/2027
Where they started.
BSS is one of Australia’s largest privately owned Employee Assistance Program providers. Their psychologists support workers across all industries, with a focus on mining, energy, and other heavy industries. When someone is struggling, they call BSS.
But BSS saw in its own data something it could not resolve with clinical skills alone. Aboriginal employees were accessing support at higher levels of urgency and disengaging earlier than the broader workforce. Skilled clinical staff were ready to provide the cultural understanding needed.
BSS had used other providers before. This time, they were not seeking training. They were seeking a partner to help them rebuild the organisation’s approach to cultural safety from the ground up.
The work they stepped into.
Implementation started where it should. At the top. The entire BSS leadership cohort went through the program first. Board members, executives, managers and team leaders. Together. Before anyone else in the business was asked to do the work, the people leading it had done it themselves.
Then it rolled out across Queensland and Western Australia. Approximately 130 people from BSS Psychology and Gryphon Psychology completed the Impact Pathways Program in mixed cohorts of clinical and administrative staff. Participation was deliberately not limited to clinicians. Cultural safety is shaped by every interaction across the client journey, from the first phone call to ongoing support.
The program takes participants through traditional culture, the history of colonisation and its lasting effects, and the cultural realities shaping workplaces today. Two days. Face to face. Co-facilitated with Traditional Owners. Not a slide deck about culture. Culture itself, present and felt. Renee Braedon, who leads training and development at Indiji Corp, describes the principle behind it.
“Every program we build starts with the needs of the First Nations people it is meant to serve, not the individual organisation’s comfort. We design around them first. That is where real outcomes begin.”
Beyond the program.
Cultural considerations now shape how BSS designs its services, administration, communication and clinical practice. Not as an afterthought. From the outset.
Training puts information in front of people. What BSS and Indiji Corp built together goes further. It changed how the whole organisation thinks.
The partnership is still going strong. Together, they are now working towards dedicated services for First Nations people, designed with cultural safety built in from the start.
“There is sometimes tension between what is good versus what appears to be good. Having somebody we can trust to walk through those hard questions matters. We really trust Gail and Renee at Indiji Corp.”
Daniel Simpson, MD, CEO BSS Group
If your people support First Nations communities, how safe is the service you are providing?
Cultural safety is not a training outcome. It is the foundation every interaction rests and relies on.